Privacy Policy for Romai Kerala

Last Updated: 10/12/2025

Welcome to Romai Kerala (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring your personal information is handled safely. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website romaikerala.in.

1. Information We Collect

When you visit our website, register for an account, or place a booking for an electric scooter, we may collect the following information:

  • Personal Information: Name, email address, phone number, and billing address (for invoicing purposes).

  • Account Details: Username and password if you create an account.

  • Technical Data: IP address, browser type, and device information to improve website performance.

2. How We Use Your Information

We use your data for the following specific purposes:

  • Order Processing: To generate invoices and process your booking for Romai electric scooters.

  • Store Delivery & Pickup Coordination: Important: We operate on a Store Delivery / Pickup Only model. We use your contact details to notify you when your vehicle is ready for pickup at our showroom and to verify your identity upon arrival.

  • Customer Support: To answer your inquiries regarding battery specifications, warranty, or scooter features.

  • Site Security: To prevent fraud and maintain the security of our website.

3. Payment Information

If you make a booking payment online, your financial details (credit card/UPI numbers) are processed securely by our third-party payment gateway partners. We do not store your full card details or banking passwords on our servers.

4. Cookies

Our website uses cookies to enhance your browsing experience.

  • Functional Cookies: To remember your login details and keep you logged in.

  • Performance Cookies: To help the website load faster (via LiteSpeed Cache). You can choose to disable cookies through your browser settings, but this may affect your ability to log in to your account.

5. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers.

We may share data with:

  • Service Providers: Third parties who help us operate our website (e.g., hosting providers, payment gateways).

  • Legal Compliance: If required by law or to protect our rights and safety.

6. Data Security

We implement appropriate data collection, storage, and processing practices and security measures (including SSL encryption) to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any incorrect data.

  • Request deletion of your account and personal data (subject to legal record-keeping requirements).

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

    • Business Name: Romai Electric Scooters Kerala

    • Phone:+918129997823

    • Email:admin@romaikerala.in

    • Showroom Address: Perumpilly,Njarackal,Kochi,Kerala 682505

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